Episode 14: Telephone tell-tale
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Following Anna's successful Imperial Lemon presentation, Mr Lime from Citrus Ventures has put in a big order.
But rather than being congratulated by the boss, she's in trouble because of her poor telephone manner.
However, help is at hand, and from an unexpected person...
Anna should be more what when she is on the phone to clients, according to Paul?
The answer is at the end of the PDF transcript.
To practise this week's topic of giving feedback, try doing the quiz below. You need Flash to do this quiz.
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