Blogger Widgets Blogger Widgets ¡Mira que luna......! Look at that moon....! Resources for learning English: ENGLISH AT WORK

!Mira que luna! Look at that moon! Resources for learning English

!Mira que luna! Look at that moon! Resources for learning English
Fernando Olivera: El rapto.- TEXT FROM THE NOVEL The goldfinch by Donna Tartt (...) One night we were in San Antonio, and I was having a bit of a melt-down, wanting my own room, you know, my dog, my own bed, and Daddy lifted me up on the fairgrounds and told me to look at the moon. When "you feel homesick", he said, just look up. Because the moon is the same wherever you go". So after he died, and I had to go to Aunt Bess -I mean, even now, in the city, when I see a full moon, it's like he's telling me not to look back or feel sad about things, that home is wherever I am. She kissed me on the nose. Or where you are, puppy. The center of my earth is you". The goldfinch Donna Tartt 4441 English edition

Sunday, May 27, 2012

ENGLISH AT WORK


Episode 15: Improving your telephone manner

Denise and Anna answering the telephone

Listen to the episode

Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond?
SOURCE: http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/05/120521_english_at_work_15_story.shtml


  • Language for talking on the phone
This week's programme focuses on how to talk to a business client on the phone.
Phrases from the programme:
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
I'm really sorry, he's not available at the moment. Can I take a message?
I'm afraid he's busy – shall I ask him to call you back?
Thank you for calling, goodbye.
  • Listening Challenge
What does Seb Lime want Anna to do?
The answer is at the end of the pdf transcript.
To practise this week's topic of answering the phone, try doing the quiz below. You need Flash to do this quiz.
Publicado por en

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)